Guest damage claim message generator

For short-term rental hosts (Airbnb, Vrbo, direct bookings). Fill in the facts and copy a calm, itemized message. Platform rules and local law vary: read your platform's current damage-claim process and keep claims to real, documented costs. This is a writing aid, not legal advice.

Guest first name Property / stay dates What was damaged (one item per line: description, then cost after a dash) Where the claim goes

Total claimed

Your message

Before you send: evidence checklist

Dated check-in and check-out photos of the same spots (wide shot, then close-up).
Receipts or quotes for each repair or replacement. Estimates are weaker than invoices.
The house rules and booking confirmation the guest agreed to.
Your message history with the guest, unedited.
Charge for actual loss only. Normal wear and tear and the age of an item usually reduce what you can recover.
Send within the platform's claim window; check how many days you have.

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